RETURN RULES

Complete & Humanized Return Service Framework
      To create a reliable and reassuring consumption environment for users, we have established a complete set of standardized and humanized return service systems, covering the whole link of application, review, inspection and processing. All service rules are formulated based on universal service norms, focusing on protecting users' basic consumption rights while maintaining orderly service operation.
✅ Return Service Scope Definition
      Most physical commodities circulated conventionally can apply for return services if they meet the basic conditions of no use, no damage, complete accessories and intact packaging. Products with special functional attributes that are unable to be resold for objective reasons will not be included in the return scope, so as to ensure the rationality and operability of service rules.
✅ Application Standard Requirements
      Users need to initiate return demands through formal service channels, with clear and true description of relevant situations. The submitted application materials need to match the actual commodity status, and any inconsistent information will affect the review progress. We recommend users to complete the application operation in accordance with official guidelines to avoid unnecessary delays.
✅ Inspection & Processing Standards
      After receiving the returned goods, the professional team will conduct all-round inspection on the appearance, function, accessories and packaging of the commodities.
      For commodities that fully meet the return standards, we will try our best to complete the subsequent service settlement procedures efficiently.
      For commodities that partially fail to meet the standards, we will communicate with users truthfully and negotiate feasible disposal schemes.
      For commodities that obviously do not meet the return requirements, we will give detailed rejection instructions and service explanations.
✅ Service Interpretation Principle
      All return service rules are interpreted in accordance with the unified service standards. For unmentioned special situations, we will make comprehensive judgment and disposal based on actual service conditions, and always adhere to the principle of balancing the legitimate rights and interests of both parties to ensure reasonable and fair service results.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.